Category: Shipping

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Store policy

Delivery

When will I get my order?

Usually, it takes about a week to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • ●  USA: 3–4 business days
  • ●  Europe: 6–8 business days
  • ●  Australia: 2–14 business days
  • ●  Japan: 4–8 business days
  • ●  International: can be up to 10–20 business days
    Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It’s difficult to predict the shipping times.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

●  Check your shipping confirmation email for any mistakes in the delivery address

●  Ask your local post office if they have your package

●  Stop by your neighbors in case the courier left the package with them especially If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line Contact us.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please contact us within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please contact us and we will do what we can to make it right.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please contact us within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

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Why do I have two shipping charges?

We source our products from multiple suppliers. It’s possible you selected products from more than one store and the shipping involved from each would have to be covered. If you see more than two shipping charges please contact us directly so we can manually run your order and provide you with a discount on shipping. While it would be very unlikely. It is possible.

So you’re saying there’s a chance! – Lloyd Christmas

Possible but highly unlikely.

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Delivery issue with Tracking.

What happens if my package wasn’t delivered, but the tracking states that it was? 

If the package was marked as delivered by the carrier, but you report you have yet to receive it, we won’t cover the cost of reshipping or refunding the order.

There may be cases where the delivery was made, but the package was left in an unexpected location at the customer’s address. You may need to reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.”

If you are still unable to locate the package, you will need to place a new order to have it reshipped. We’re not yet able to assist with filing claims with shipping carriers but hope to do so in the future! We go back to the common sense approach. Tracking shows it was delivered, we can’t do much more than help you try and recover the lost product. Contact us for assistance in tracking your package down.

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No tracking info?

My order has been sent, why don’t I see the tracking info? 

When your order was shipped it can take up to 48 hours for tracking info to show up in a carrier’s tracking system.

Note that international shipment tracking may take up to a few days to display any updates but that doesn’t necessarily mean the shipment is lost.

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What if I entered the wrong address?

Incorrect address? 

Since carriers calculate live shipping rates mainly by the zip code entered it is possible that an incorrectly formatted address could be entered and the package is still able to ship from our facility. 

In some scenarios, the local post is still able to make the delivery depending on the error that was made in entering the recipient address.

If they are unable to deliver the package it will be returned to our HQ and you will be notified once it is received back. Within 4 weeks you will need to confirm the updated and correct address as well as confirm the charges for reshipping the package. 

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Order delays during Covid-19

The team at airplaneTees wanted to take a moment to say thank you to everyone who’s been showing support to our business in this challenging time.

For weeks now, the entire world is adapting to a new normal. It has been difficult for us to deal with the changes, and we’re hoping it’ll be over soon.

We’re staying in touch with our fulfillment partners about fulfillment and shipping delays. Here are the estimates we are currently looking at:

  • All items that are usually fulfilled within 7 days are now looking closer to 21 days. 
  • Neck Gaiters are in demand and are being handled more quickly than other items. Fulfilled closer to the 7 day period on these items.

I know this isn’t what you guys are used to, so I’m grateful for your patience as you continue coming back to our brand and enjoying our products.

Some good news is, we now have more time to focus on some exciting ​designs / products​ we previously simply didn’t have time for. Stay tuned for more additions to our collection!

Thanks again, and, most importantly, stay safe.

Dan – owner aviationBay.com LLC and airplanetees.com