What happens if my package wasn’t delivered, but the tracking states that it was?
If the package was marked as delivered by the carrier, but you report you have yet to receive it, we won’t cover the cost of reshipping or refunding the order.
There may be cases where the delivery was made, but the package was left in an unexpected location at the customer’s address. You may need to reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.”
If you are still unable to locate the package, you will need to place a new order to have it reshipped. We’re not yet able to assist with filing claims with shipping carriers but hope to do so in the future! We go back to the common sense approach. Tracking shows it was delivered, we can’t do much more than help you try and recover the lost product. Contact us for assistance in tracking your package down.
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