Support Categories

Support Articles

  • 2020 Holiday Order Deadlines
    Place your orders before our order-by dates for your best chance to get them by December 25! Most Products can be ordered by December 8th and received by December 25th, 2020 If you’d like to order after the 8th and worried if it will arrive by Christmas, you […]
  • Colors and Sizes
    If you’re having trouble when choosing the color and size for your tee. Change the size to: “Choose an option” then all colors will be available. Unfortunately some brands/colors/sizes are limited. Once you choose the color, then the sizes should show what we have in stock. I hope […]
  • COVID-19 update May 21st, 2020
    We’re still seeing long fulfillment and shipping times at airplane tees and industry-wide. Our support team is doing their best to keep up with increased customer questions. Our average email response time has increased to about one day, and we’re not available on the phone. We try to […]
  • Delivery issue with Tracking.
    What happens if my package wasn’t delivered, but the tracking states that it was?  If the package was marked as delivered by the carrier, but you report you have yet to receive it, we won’t cover the cost of reshipping or refunding the order. There may be cases […]
  • How should I wash my printed garments?
    How to wash?  In order for you to prolong the life of your custom print, we suggest following the care instructions below: Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry […]
  • Images look blurry when I zoom in?
    Do you think our images look blurry when you zoom in? You might be right. They do, and its on purpose! We use compression services to make our images load faster on our website. Don’t worry, if you zoom in and see the image is pixelated you will […]
  • Issues with my order.
    How do I report a problem with my order?  You can report problems by contacting us at: Take photos (if applicable) Explain your issue in as much detail as possible. Wait a few days for a response. Be satisfied with your Excellent service. Be aware that we […]
  • No tracking info?
    My order has been sent, why don’t I see the tracking info?  When your order was shipped it can take up to 48 hours for tracking info to show up in a carrier’s tracking system. Note that international shipment tracking may take up to a few days to […]
  • Order delays during Covid-19
    The team at airplaneTees wanted to take a moment to say thank you to everyone who’s been showing support to our business in this challenging time. For weeks now, the entire world is adapting to a new normal. It has been difficult for us to deal with the […]
  • Paramotor the Americas
    What an amazing adventure between a few friends. Watch the full documentary and get some awesome Paramotor Merch from! An amazing journey of adventure and friendship. Check them out! TweetSharePin0 Shares
  • Return Policy
    Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our […]
  • Store policy
    Delivery When will I get my order? Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: ●  USA: 3–4 business days ●  Europe: 6–8 business days ●  Australia: 2–14 business […]
  • Taxes?
    Why am I being charged tax?  We are legally required to charge three different types of taxes: Sales tax on some orders going to the US VAT (value-added tax) on some orders going to the EU GST (goods and services tax) to all orders going to Australia. TweetSharePin0 […]
  • Terms & Conditions
    TERMS OF SERVICE —- OVERVIEW This website is operated by LLC d/b/a Throughout the site, the terms “we”, “us” and “our” refer to LLC, and We offer this website, including all information, tools and services available from this site to you, the user, […]
  • What if I entered the wrong address?
    Incorrect address?  Since carriers calculate live shipping rates mainly by the zip code entered it is possible that an incorrectly formatted address could be entered and the package is still able to ship from our facility.  In some scenarios, the local post is still able to make the […]
  • What is direct-to-garment printing and how does it work?
    DTG or direct-to-garment printing DTG, is a printing method that sprays the ink onto the garment. The ink then soaks into the fibers of the garment. It’s like printing on paper, but on clothing. The main advantage of DTG is that it’s easy to print one-offs because there’s […]
  • Where is my order?
    We are continuing to fulfill orders, although fulfillment time will take longer than our previous maximum of 7 days. Our top product categories, DTG, embroidery, and all-over print products, are taking up to 3 weeks or longer for fulfillment as delays are being felt across our supply chain […]
  • Why do I have two shipping charges?
    We source our products from multiple suppliers. It’s possible you selected products from more than one store and the shipping involved from each would have to be covered. If you see more than two shipping charges please contact us directly so we can manually run your order and […]
  • Why does my shirt have a vinegar smell?
    When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don’t worry, that’s not unusual – it’s from a fixation agent applied during the printing process and it’s not permanent. Fixation agent (sometimes known as pre-treatment) […]

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