We are legally required to charge three different types of taxes:
You can report problems by contacting us at: [email protected]
Be aware that we may require a photo to be submitted with your problem to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.
If the package was marked as delivered by the carrier, but you report you have yet to receive it, we won’t cover the cost of reshipping or refunding the order.
There may be cases where the delivery was made, but the package was left in an unexpected location at the customer’s address. You may need to reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.”
If you are still unable to locate the package, you will need to place a new order to have it reshipped. We’re not yet able to assist with filing claims with shipping carriers but hope to do so in the future! We go back to the common sense approach. Tracking shows it was delivered, we can’t do much more than help you try and recover the lost product. Contact us for assistance in tracking your package down.
When your order was shipped it can take up to 48 hours for tracking info to show up in a carrier’s tracking system.
Note that international shipment tracking may take up to a few days to display any updates but that doesn’t necessarily mean the shipment is lost.
Since carriers calculate live shipping rates mainly by the zip code entered it is possible that an incorrectly formatted address could be entered and the package is still able to ship from our facility.
In some scenarios, the local post is still able to make the delivery depending on the error that was made in entering the recipient address.
If they are unable to deliver the package it will be returned to our HQ and you will be notified once it is received back. Within 4 weeks you will need to confirm the updated and correct address as well as confirm the charges for reshipping the package.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please contact us first. [email protected]
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
Contact us before returning any products. We do not refund orders for buyer’s remorse, and size exchanges are to be offered at your expense and discretion.
We use the common sense approach. If you think you probably won’t be able to return it. Please don’t. If you think you have a good reason for the return then you shouldn’t have any issues. Again we use common sense here. All our products are dropshipped, if the supplier doesn’t accept the return there isn’t much we can do. We will do whatever it takes to make it right assuming the common sense approach was taken. Most products have 30-day return no questions asked.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
therefore we reserve rights to refuse returns at our sole discretion. Like we said, we like to take the common sense approach. If we screwed up we will fix it!
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
The team at airplaneTees wanted to take a moment to say thank you to everyone who’s been showing support to our business in this challenging time.
For weeks now, the entire world is adapting to a new normal. It has been difficult for us to deal with the changes, and we’re hoping it’ll be over soon.
We’re staying in touch with our fulfillment partners about fulfillment and shipping delays. Here are the estimates we are currently looking at:
I know this isn’t what you guys are used to, so I’m grateful for your patience as you continue coming back to our brand and enjoying our products.
Some good news is, we now have more time to focus on some exciting designs / products we previously simply didn’t have time for. Stay tuned for more additions to our collection!
Thanks again, and, most importantly, stay safe.
Dan – owner aviationBay.com LLC and airplanetees.com
